Frequently Asked Questions

Creating an account is simple:

• Click on the "Sign Up" button in the top right corner
• Enter your email address and create a password
• Verify your email through the link we send you
• Complete your profile with your personal information

Yes, creating an account on Tijaar is completely free. There are no hidden charges or subscription fees for basic account registration.

To reset your password:

• Click on "Forgot Password" on the login page
• Enter your registered email address
• Check your email for the password reset link
• Click the link and create a new password

We accept the following payment methods:

• Cash on Delivery (Available across Pakistan)
• Credit/Debit Cards (Visa, MasterCard)
• Bank Transfer
• Mobile Wallets (Easypaisa, JazzCash)

Delivery times vary by location:

• Major cities (Karachi, Lahore, Islamabad): 2-3 business days
• Other urban areas: 3-5 business days
• Remote areas: 5-7 business days

* Delivery times may vary during holidays and sale seasons

You can modify or cancel your order within 1 hour of placing it. After that, the order enters processing and cannot be changed. For urgent modifications, please contact our customer support immediately.

We deliver to most areas across Pakistan. During checkout, enter your address to check if we deliver to your location. If your area is not serviceable, we'll notify you before you complete your order.

Shipping charges vary based on:

• Delivery location
• Package weight and size
• Order value (Free shipping on orders above Rs. 2,000)

Exact shipping costs are calculated at checkout before payment.

Yes, you can track your order in several ways:

• Through your Tijaar account under "My Orders"
• Via the tracking link sent to your email
• By contacting our customer support

We offer a 7-day return policy for most items. To be eligible for return:

• Item must be in original condition with tags
• Original packaging must be intact
• Proof of purchase is required
• Certain items are non-returnable (see Return Policy for details)

Refund processing times:

• Cash on Delivery: 3-5 business days via bank transfer
• Card payments: 5-7 business days to reflect in your statement
• Mobile wallets: 1-2 business days

The following items cannot be returned:

• Personalized or custom-made products
• Perishable goods and groceries
• Intimate apparel and hygiene products
• Digital products and software
• Products without original packaging

You can reach our customer support team through:

• Phone: +92-300-1234567 (9 AM - 7 PM)
• Email: support@tijaar.com
• Live Chat: Available on our website
• WhatsApp: +92-321-1234567

Our customer support is available:

• Monday - Saturday: 9:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

For urgent issues outside these hours, you can email us and we'll respond as soon as possible.